📦 Shipping Policy

This Shipping Policy applies to orders placed from the United Kingdom (UK). The purpose of this policy is to fully inform you about our shipping terms and procedures. By placing an order through our store, you agree to the guidelines outlined below.

Domestic Shipping Rates and Estimates

We provide free shipping within the UK.

Where Do We Deliver?

We currently ship products to the United Kingdom and the countries listed below.

Delivery Time

Order Processing:
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Shipping Times (depending on location):

United Kingdom, United States, Canada, Australia, and New Zealand: 6–9 business days

Europe & Ireland: 6–9 business days

Middle East: 6–9 business days

Asia: 6–9 business days

South America: 6–9 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, carrier disruptions, or local delivery conditions).

Change of Address

We cannot change the delivery address once the order is in transit.
If you need to modify your delivery address, please contact us within 24 hours of placing your order at support@giovarno.com.

Cancellations

If you change your mind before receiving your order, cancellations are accepted anytime before the order has been dispatched.
If the order has already been shipped, please refer to our Refund Policy for next steps.

Tracking

Once your order has been shipped, you will receive a tracking number via email that allows you to track your package until delivery.
Please allow up to 48 hours for tracking information to become available.

If you have not received your order within 8 business days of receiving your shipping confirmation email, please contact us with your name and order number so we can assist you promptly.

Parcels Damaged in Transit

If your package is damaged during transit:

  • Please reject the delivery from the courier if possible and contact us immediately.

  • If the package was delivered in your absence, please reach out to us for further instructions.

Our team will assist you in resolving the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping process, please contact our customer support team at:
📧 support@giovarno.com
🏠 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom